Effective Date: April 28, 2026
Overview
At J.M. Squatch Tech (“Company,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you interact with our services, including SMS messaging used for Conversational IVR, customer support, account notifications, appointment reminders, payment confirmations, one-time passcodes (OTP), and other transactional communications.
By using our services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following information:
- Name
- Phone number
- Email address
- Account-related information
- Billing and payment details
- Service appointment details
- Communication preferences
- Consent records for SMS opt-in
- Customer support interaction details
We collect this information when you:
- Contact us by phone, website, or support channels
- Use our Conversational IVR or AI voice assistant
- Request account information
- Schedule service appointments
- Make payments or establish payment plans
- Opt in to receive SMS notifications
How We Use Your Information
We use your information to:
- Provide customer service and account support
- Deliver transactional SMS notifications
- Send one-time passcodes for secure verification
- Confirm payments and appointments
- Send payment reminders and payment plan notifications
- Improve customer experience and service quality
- Maintain records of customer consent and interactions
- Meet legal, regulatory, and compliance obligations
🚫 We do not use SMS messaging for unsolicited marketing through this program.
SMS Messaging Privacy
- SMS consent is not shared with third parties or affiliates for marketing purposes.
- We only send messages based on customer-requested interactions and explicit consent provided during a live phone call, website interaction, or approved opt-in process.
- Message frequency may vary depending on customer activity.
- Message and data rates may apply.
Customers may reply:
- STOP to opt out
- HELP for assistance
Sharing of Information
We may share information only when necessary to:
- Process payments securely
- Deliver requested services
- Support appointment scheduling
- Comply with legal requirements
- Protect against fraud or security threats
🚫 We do not sell customer personal information.
Data Security
We maintain administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
While no system can guarantee absolute security, we use commercially reasonable measures to protect your data.
Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Update communication preferences
- Withdraw SMS consent
- Request deletion where legally permitted
To make a request, contact us using the information below.
Contact Us
J.M. Squatch Tech
Email: jmccain@jmsquatch.com
Website: tech.jmsquatch.com