Jon W. McCain

Professional Summary

Two Decades at the Intersection of Voice, AI & Software

Jon McCain is an enterprise software and AI consulting professional with over 20 years of experience spanning Contact Center Software, Conversational AI, Agentic AI, cloud architecture, and sales engineering. He holds a Master of Science in Software Engineering from Rose-Hulman Institute of Technology and a B.S. in Computer & Information Technology from IUPUI.

Jon’s career has taken him from writing VoiceXML speech applications and managing CIC platform deployments at Interactive Intelligence (now Genesys), through cloud microservices engineering, to becoming a Principal Sales Engineer at Nuance Communications (a Microsoft Company) and a Sales Engineer at Kore.ai — where he closed approximately $700,000 USD in total contract value and delivered custom demos powered by Conversational AI, Agentic AI, and OpenAI GPT-4.

He has presented at industry conferences including Genesys Inspire and HR Tech Expo, led multi-city AI vendor roadshows, and holds a patent (US20170032036A1) originally filed through Interactive Intelligence, now owned by Genesys.

Specialization

Conversational & Agentic AI

• Cognigy & NiCE Agentic AI — Enterprise Agentic AI demo design and delivery at NiCE (2025–Present).
• Nuance Mix & Hosted Services — Top three channel partners (Genesys, Avaya, Cisco); Dialog as a Service integrations; Mix Office Hours panelist.
• OpenAI GPT-4 / GPT-5.4 Integrations — LLM-powered conversational flows within enterprise contact center platforms.
• Kore.ai XO Platform — Custom Agentic AI and CAI demos, production pilots, and Inoria multi-city roadshow as preferred AI vendor representative.
• Genesys Cloud Architect — Directed dialog speech design, Nuance Mix integration, and IVR application delivery.
• Conversational IVR (VoiceXML) — First RITA demo for Bay Area Rapid Transit (BART) using live API data.

Work History

Professional Experience

NiCE

Sr. Product Pre-Sales Engineer

Nov 2025 – Present

• Design and deliver Cognigy & NiCE Agentic AI demos for enterprise prospects.
• Build custom complex demos showcasing NiCE CXone and Agentic AI capabilities.

Kore.ai, Inc.

Sales Engineer

July 2023 – February 2025

• Closed multiple deals yielding approximately $700,000 USD in total contract value.
• Onboarded and supported partners with product demos, feature support, and custom demo creation — one led to a full production pilot and signed deal.
• Presented Kore.ai solutions at Genesys Inspire and HR Tech Expo industry conferences.
• Presented as Inoria’s preferred AI Vendor for Conversational AI in a multi-city roadshow.
• Designed and delivered custom demos using Conversational Design, Agentic AI, and OpenAI GPT-4 integrations.

Nuance Communications, a Microsoft Company

Principal Sales Engineer

Nov 2020 – May 2023

• Architected solutions and integration designs with Genesys, Avaya, and Cisco channel partners.
• Facilitated release of integrations to Nuance Dialog as a Service for Genesys Cloud and Avaya Experience Portal.
• Managed Enterprise Core Tech Speech Solution Advisory Team.
• Member of the Nuance Mix Solution Advisory Team; created and presented content for Mix Office Hours.
• Supported Nuance gRPC API Python/Java sample applications and created technical documentation.

Healthx

Senior Software Engineer

July 2019 – Nov 2020

• Deep dive review of existing IVR product deployed at ~90 customers in preparation for replacement.
• Created C# .NET microservices for secure data access within Microsoft SQL Servers.
• Leveraged AWS for state data and facilitated integration between Kore.ai, Phonologies, and internal teams.

CarrierHQ (formerly FreightRover) & RICS Software

Lead Software Engineer / Software Engineer

Jan 2017 – July 2019

• Designed and built platform features using MVC, C#, Entity Framework, and JavaScript.
• Created Micro-Service Architecture using Microsoft Service Fabric SDK on Azure.
• Built distinct microservices for EDI and AS2 messaging protocol parsing.
• Deployed and managed Azure Web Services, Logic Apps, and Blob Storage.

Interactive Intelligence (now Genesys)

Software Engineer → Senior Software Engineer (Team Lead)

Oct 2006 – Jan 2017

• Progressed through Support Engineer, Principal Engineer, Senior Principal Engineer, and Software Development roles over 10 years.
• Created speech applications using first code generation process built in Microsoft Word (VBA), Excel, and a Ruby-based VoiceXML generator.
• Developed the first RITA (Real-Time Information for Transit Agencies) speech application demo integrating live BART API data.
• Served as CIC platform expert, project manager, and team lead for a 19-member development team.
• Filed Patent US20170032036A1 (now owned by Genesys) for work in AI-assisted job description classification.
• Presented at Interactive Intelligence global conferences as Subject Matter Expert on Speech Integrations.

Certifications

Microsoft Azure

Patent

US20170032036A1

AI-Assisted Job Description Classification — Originally filed through Interactive Intelligence (now owned by Genesys). Project involved a Ruby web crawler gathering 18,000+ job records, ML word clouds via Azure ML Studio, and a Ruby on Rails web application.