Conversational & Agentic AI Consulting
Enterprise AI consulting backed by 20+ years in Contact Center Software. From strategy to production-ready deployments — Conversational AI, Agentic AI, and Voice automation built for results.
Deep domain expertise across the full lifecycle — from architecture and design to deployment and optimization.
End-to-end design and implementation of conversational IVR and chatbot solutions using Kore.ai, Nuance Mix, and Genesys Cloud Architect — including directed dialog, NLU, and speech integration.
Strategy and build-out of autonomous AI agents capable of multi-step reasoning, tool use, and workflow automation. Specializing in Kore.ai XO Agentic AI and OpenAI GPT-4 integrations for enterprise contact centers.
Assessment and roadmap development for legacy IVR replacement, cloud migration, and AI-first contact center transformation. 20+ years with CIC/PureConnect, Genesys, Avaya, and Cisco platforms.
Custom demo creation, proof-of-concept builds, and technical solutioning for AI and contact center vendors. Proven track record closing and supporting channel partner deals at scale.
Vendor selection, platform evaluation, and go-to-market strategy for AI-powered customer experience solutions. Presented at Genesys Inspire, HR Tech Expo, and multi-city roadshows.
Microservice design, gRPC API integration, and cloud-native architecture using Azure, AWS, and Python/C# — including Nuance Hosted Services, Gatekeeper, and Dialog as a Service integrations.
From writing VoiceXML speech applications at Interactive Intelligence to closing enterprise AI deals at Kore.ai, Jon brings rare full-stack depth — engineering, presales, leadership, and strategy — to every engagement.
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